Refund policy

Last updated: 28/11/2025

Thank you for shopping with Royal Radiance.
We truly value your trust and strive to deliver the best quality products and service.

1. Return Policy

We accept returns only for damaged, defective, or incorrect products received.

Returns must be requested within 48 hours of product delivery.

Product must be unused, in original packaging, with all tags intact.

For hygiene and safety reasons, jewellery items are not eligible for return unless they arrive damaged or incorrect.

2. Refund Policy

Once the returned product is received and inspected:

If approved, your refund will be processed to your original payment method (UPI/Card/Netbanking).

Refunds are usually completed within 5–7 business days.

Shipping charges (if any) are non-refundable.

3. Exchange Policy

We offer exchanges only if:

Wrong product delivered

Product received in damaged/defective condition

Exchange request must be raised within 48 hours of delivery.

4. Cancellation Policy

Orders can be cancelled within 2 hours of placing them.

Once the order is processed or shipped, cancellation is not possible.

5. How to Raise a Return/Refund Request

You can contact us via:

Email: support@royalradiance.in

Phone/WhatsApp: +91 9424911144

Contact Form: https://royalradiance.co.in/pages/contact-us

We will guide you through the return or refund process.

6. Important Notes

We may ask for unboxing video/photos as proof for damaged or wrong items.

Any product returned without proper reason or tampered packaging will not be accepted.